FAQ's

How do I know my nail size?

Ordering a sizing kit will give you the exact measurements of your nails, and is a requirement for your custom order. The process requires an additional step, which means waiting for your sizing kit in the mail, measuring your nails, then contacting J9creatives with you nail size to complete your order. The measuring guide is only for pre-made nails listed under Available Now.

What if none of the nails from the sizing kit fit me?

If none of the nails from the sizing kit fit your nails, I will try a different method for measurement. Steps on this will further be provided during the inquiry process. 

What are the differences in custom order designs?

Custom freestyle designs can include text, flat art, abstract designs, 3D gel, etc. Custom realistic designs can be items, food, animals, knick knacks, etc. Custom characters are cartoons/animations. Portraits are of people. All categories range in price based on the design tiers. 

How do I contact you to inquire about a custom order?

You can fill out a contact form or reach out to @j9creatives via DM on instagram. Reaching out on instagram is the easiest way of contact because inspiration photos will be needed to confirm whether or not your custom nails can be made.

What does the consultation include?

ALL CUSTOM ORDERS REQUIRE CONSULTATION BEFORE BEING PLACED. The first consultation is the initial step where you contact us to inquire about your custom design. After reviewing inspo pictures and talking over ideas, you will be informed on which tier to pick for your order. Once you place your order, a final consultation will be had. You'll receive a simple sketched design of the layout of your custom nail design. 

Will I see my custom press-on nails before they ship?

Yes, all orders will receive a photo of the completed look. These photos are a receipt of the final product based on the consultation- PLEASE NOTE: THIS IS NOT FOR MAKING EDITS: since all designs were approved during final consultation. 

How much time in advance should I consider for my custom order?

If you need an order by a certain time frame, please read the next point below. The more detailed the press-ons, the more time is needed to create your desired nails.

How long does it take for me to receive my order?

Please note business days are from Monday through Friday. Sizing kits ship within 5-7 business days. Ready to wear orders are nails in stock under Available Now, and will ship within 5-7 business days. Custom freestyle, realistic, and character designs will ship within 2-3 weeks. Custom portrait designs will ship within 3-4 weeks.

How many nails come in my custom order?

10 nails come in custom orders and available now nail sets. 

Are the collector’s items full nail sets?

Collector's items come with 5 nails and are ONLY FOR DISPLAY. They are not meant for wearing, and were created one of one. 

How long will my press-on nails last?

With proper prep and application, press-on nails can last up to 3 days with gummy tabs and up to 2 weeks with glue.

Are press-ons reusable?

Yes, with proper removal and care, press-ons can be reused.

What's included in my custom order?

A buffer, cuticle pusher, nail glue, gummy nail tabs, and 2 alcohol prep pads come with your order. 

Do you ship everywhere?

Currently, shipping is only to the U.S.

Can I process a return, refund, or exchange?

PLEASE NOTE- ALL SALES ARE FINAL SALE: There are NO REFUNDS, RETURNS or EXCHANGES. Our priority is to maintain hygienic safety measures, as well as making your dream press-on set. All press-on orders are made with care, love, and time. To avoid any sizing issues, please be sure to order a sizing kit. If there are issues with your order, please fill out the contact form and you will be assisted with any concerns you may have.